Phone Number Management

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You can acquire and manage phone numbers using our self service tool in the dashboard. Using the available applications administrators can purchase new numbers with instant activation, manage features such the emergency address, assign to users or devices and move them between accounts.

Keep in Mind: After clicking Buy Numbers you may be presented with the changes to the monthly billing amount. Clicking Accept will allow the numbers to be purchased or Cancel will make no change.


Purchasing the Company Main Numbers

  1. Switch to the SmartPBX application and select the Main Number tab 

  2. Expand the Main Company Numbers, then click the Buy Numbers and select Local 

  3. Enter the area code for the desired location then click Search

  4. Select one or more numbers and click Buy Numbers 

  5. The numbers selected will now be listed and will be active within 5 minutes 

Purchasing Company Toll-Free Numbers

  1. Switch to the SmartPBX application and select the Main Number tab 
  2. Expand the Main Company Numbers, then click the Buy Numbers and select Toll-free 
  3. Select a toll-free prefix then click Search 

  4. Select one or more numbers and click Buy Numbers 

  5. The numbers selected will now be listed and will be active within 5 minutes 

Purchasing Numbers for Users

  1. Switch to the SmartPBX application and select the Users tab 

  2. In the column under Phone Numbers click on the row with the User to add a phone number to 

  3. Select Local or Toll-free and follow the same steps as indicated above to complete the purchase. 

Purchasing Company Conference Numbers

  1. Switch to the SmartPBX application and select the Main Number tab 

  2. Expand the Main Conference Number, then click the Buy Numbers 

  3. Select Local or Toll-free and follow the same steps as indicated above to complete the purchase 

Purchasing Company Fax Number

  1. Switch to the SmartPBX application and select the Main Number tab 

  2. Expand the Main Faxbox Number, then click the Buy Numbers 

  3. Select Local or Toll-free and follow the same steps as indicated above to complete the purchase 

Setting the Company Emergency Address

  1. Switch to the SmartPBX application and select the Main Number tab 

  2. Expand the Main Comany Numbers, then click the gear icon next to the number and select e911 

  3. Enter the emergency address and click add 

  4. Ensure the emergency enabled icon appears 

Using Spare Numbers

Keep in Mind: A spare number is one that has been purchased for the account then unassigned but not deleted.

  1. Switch to the SmartPBX application and proceed as you would for number purchasing 

  2. Click on Add from Spare Numbers 

  3. Select the spare numbers and click on Add selected numbers 

Removing Numbers

Keep in Mind: A spare number is one that has been purchased then unassigned.

  1. Switch to the SmartPBX application and and select the Numbers tab 

  2. Click on Spare Numbers and select the numbers for removal 

  3. Click the Delete option that appears 

  4. If you are sure that the numbers are no longer required click Delete number(s). Once removed they are gone forever

Listing all In-Use Numbers for the Account

Keep in Mind: An in-use number has an assignment to a company main number, user, device, SIP trunk, callflow, conference, pivot application, ect.

  1. Switch to the Number Manager application
  2. Click on In-Use
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